FAQ
Frequently Asked Questions
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Order
Find out how to place, track, and manage your orders online.
Warranty Product
Get information about product warranty, coverage, and claims.
Payment
Learn about available payment methods and secure checkout options.
Account Settings
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Shipping
Understand our delivery process, shipping times, and fees.
Account Security
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Other Questions
Browse answers to common questions or contact our support team.
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Common Questions
Most Popular Questions
What is the warranty period for your phones?
We provide a 12-month official warranty covering repairs or replacement for manufacturing defects.
Are your phones 100% original?
Yes, all our phones are 100% original and sourced from authorized dealers. Each device comes with a valid manufacturer’s warranty.
Do you offer installment plans or multiple payment options?
Yes, we provide various payment methods including cash on delivery, credit/debit card payments, and bank transfers. Installment plans are also available through our partnered payment providers.
How long does shipping take?
Orders are typically processed within 24 hours and delivered within 2–5 business days, depending on your location
Do you sell accessories as well?
Absolutely! We offer a wide range of original accessories including chargers, cases, screen protectors, earbuds, and more.
Can I return or exchange a phone?
Yes, you can return or exchange your phone within 7 days of purchase if it’s unused and in its original packaging. Terms and conditions apply.
Do you provide after-sales support?
Yes, our customer service team is available to assist you with any technical issues or warranty claims even after your purchase.
What is the warranty period for your phones?
We provide a 12-month official warranty covering repairs or replacement for manufacturing defects.
Are your phones 100% original?
Yes, all our phones are 100% original and sourced from authorized dealers. Each device comes with a valid manufacturer’s warranty.
Do you offer installment plans or multiple payment options?
Yes, we provide various payment methods including cash on delivery, credit/debit card payments, and bank transfers. Installment plans are also available through our partnered payment providers.
How long does shipping take?
Orders are typically processed within 24 hours and delivered within 2–5 business days, depending on your location
Do you sell accessories as well?
Absolutely! We offer a wide range of original accessories including chargers, cases, screen protectors, earbuds, and more.
Can I return or exchange a phone?
Yes, you can return or exchange your phone within 7 days of purchase if it’s unused and in its original packaging. Terms and conditions apply.
Do you provide after-sales support?
Yes, our customer service team is available to assist you with any technical issues or warranty claims even after your purchase.